Question 1

Trek Movers specializes in what types of moves?

Accepted Answer

Although we mostly perform local residential moving, we also help businesses relocate too. Additionally, we can accommodate your long-distance move anywhere within the state of California.

Question 2

When and how to make a reservation?

Accepted Answer

The sooner, the better. We don’t impose any cancellation fees or rescheduling charges, so there is absolutely nothing to lose in a provisional reservation – and several money-saving tips to gain. Even if your move date is uncertain or in escrow, we are happy to pencil-in a date, thereby removing the worry of securing your most preferred slot. You can reschedule at any time, depending on availability at that time. Some move days are much busier than others – especially weekends, mid-month and month-end dates. These peak periods tend to become fully booked around 3-4 weeks ahead, so it’s best to plan early. After each telephone inquiry, we will email you a free, expert snapshot of your move which helps to iron-out any foreseeable difficulties and avoids a last-minute crisis. Even if you eventually choose not to book with us, our free move summary provides extremely useful information to use when shopping-around with other companies.

Question 3

How to estimate a budget for my move?

Accepted Answer

Licensed moving companies are state-regulated not to try to guess a move duration without a detailed visual inspection – which is usually impractical for each and every inquiry due to logistical considerations. State guidelines dictate that on-site estimates must always be offered for long distance moves (over 100 miles). For local moves (under 100 miles), we provide an hourly rate and a commitment to complete your project as safely and efficiently as possible, avoiding crew injury and damage to your items. In each case, we monitor your truck’s journey using live GPS tracking in an ongoing effort to minimize your drive time.As each move is so different, with so many unique variables, moving regulations prohibit companies from offering remote estimates (by phone or email). Such quotes are non-binding, and can prove wildly unrealistic. Therefore, we say be extremely careful if you are offered a hard estimate from any moving company by telephone or email. In some cases, they may ‘go low’ to try to entice you to proceed with the reservation: sometimes, the actual price can suddenly become much higher on move day. Or, they may ‘go high’ in order to give themselves a certain margin of error, thus allowing them to quietly ‘stretch’ time unnecessarily on move day. At Trek, we will never ever do that. In our experience, the best way to judge time is to simply observe your crew on move day. If they are working at a good, solid, reasonable pace (which they will be if theywork for Trek), then the time taken to complete your move will be what was actually necessary to move your particular consignment, across your particular distance, with your particular variables (packing, assembly, stairs, elevators, long walks) all factored-in.

Question 4

What cannot be moved by a licensed moving company?

Accepted Answer

People and pets are restricted both by moving regulations and insurance rules. Other items that should not be included in the household goods shipment include hazardous materials such as poisons, corrosives, fuels and flammables, as well as perishables such as refrigerated / frozen foods. To protect the health and safety of everyone involved, we will also decline to move anything we consider to be unsanitary. For items of exceptional weight (such as a piano, pool table, jacuzzi, aquarium or safe), we suggest a better fit might be a heavy-lifting moving company that typically uses specialist hydraulic equipment. As we mostly use raw manpower, our weight limitations are restricted to 300-350 pounds which is ordinarily associated with regular household items. All non-allowable items are prohibited by law.

Question 5

What should I keep with me on my moving day?

Accepted Answer

We recommend keeping with you all the things you or your family might need on your moving day. Common items include a change of clothes, phone chargers, snacks, personal hygiene items, daily medications, and your kids’ favorite toys. Additionally any important documentation / paperwork (passports, birth certificates, bank account information and social security cards), as well as anything of high sentimental or economic value (cash, credit cards, art, jewelry, antiques, family heirlooms), must be transported separately from the moving truck.

Question 6

Why is it important to arrange parking for your moving truck?

Accepted Answer

As the resident of a property, the customer always has more control over parking provision than anyone else. The crew can only work with what they find on moving day. Pre-arranging a dedicated space for your truck – as close as possible to the access point where our movers will be working – usually represents a significant saving in terms of time and cost.We therefore encourage all customers to apply for a moving parking permit from your local city hall (or multiple ones for different locations). Different cities have different permit guidelines / costs which can usually be found online. Prior to move day, the city will post temporary ‘No Parking’ signs at your desired location, reserving adequate space for your moving truck (about 3 car lengths) as close as possible to your preferred loading / unloading points. As a result, time and cost is kept to an absolute minimum. Additionally, it is imperative that you check with your building management / HOA to be sure there won’t be any other fines or unforeseen difficulties associated with truck parking. If a customer chooses not to obtain parking permits, this can result in either (i) our truck being forced to park further away, thereby increasing loading times, and / or (ii) city officials ordering a ‘shut-down’ of your move due to inappropriate parking. Customerswho choose not to pre-arrange parking provision (at all locations) will unfortunately be responsible for any parking fines or tickets incurred as a result.

Full
Service
Moving
Company

Residental

Commercial

Long Distance

Full Service Moving Company

Rates

Los Angeles

Orange County

Bay Area

2 MOVERS (DEFAULT)

3 MOVERS OR MORE

COMMERCIAL MOVERS

LONG DISTANCE (CALIFORNIA)

Our clients

Our clients

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